All complaints of officer misconduct shall be accepted from all persons who wish to file a complaint regardless of the hour or day of the week. This includes reports from anonymous sources, juveniles and persons under arrest or in custody. Complaints should be accepted by any law enforcement officer in the event that the Internal Affairs officer or supervisory personnel are not available. Anonymous reports of improper conduct by an officer shall be accepted. All efforts will be made to encourage full cooperation by the complainant.
Citizens should submit their complaints as soon as possible after the incident. The Internal Affairs investigator, supervisor, or other officer receiving the complaint will explain to the complainant the department’s internal affairs process and what role the complainant can expect to play in the investigation. Upon request, the complainant will be kept informed of the status of the complaint. In all cases, the complainant will be advised in writing of its ultimate disposition.
If a person comes to a particular law enforcement agency to make a complaint about a member of another law enforcement agency, he or she will be referred to the agency. If the complainant has fears or concerns about making the complaint, he or she should be go to the Prosecutor’s Office in the County where the officer is employed.
All complaints should be investigated, as long as there is sufficient factual information to warrant an investigation. All relevant facts known to the complainant should be told to the officer taking the complaint. Complaints will be professionally, objectively and expeditiously investigated in order to gather all information necessary to arrive at a proper disposition. After a thorough and impartial investigation, a decision will be made as to the proper disposition of the complaint.